Shipping Policy
Turnaround
All orders are shipped within 4-8 days Monday - Friday 10am - 7pm EST.
Carriers
We use the following carriers to deliver our orders:
USPS
And may use the following carriers if requested:
UPS
FedEx
DHL
Order Tracking
If
a tracking # is provided by the shipping carrier, we will update your
order with the tracking information. Please note that some orders using
1st Class USPS mail will not have tracking numbers.
Shipping Rates
The
rate charged for the shipping of your order is based on the weight of
your products, size of the package, and your location. Before the final
checkout page you will be shown what the cost of shipping will be, and
you will have a chance to not place your order if you decide not to.
Back Orders
If
an item goes on back order we will ship you the part of your order that
is in stock. When the item becomes available we will ship you the rest
of your order. You will not be charged any additional shipping and
handling for the second shipment.
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
PayPal
Credit Card Charges
Your
credit card will be charged when you place your order. If we are not
able to fulfill your order for any reason your credit card will be
refunded.
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email support@gamerconcepts.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Gamer Concepts
402 N Jenison RD
Lansing, MI 48915
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned if they are damaged, worn or washed. Merchandise that has been noticeably worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.